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Other Papers on :Employee Commitment

S/HR/109. What are the bases of employees' commitment to customer service and to what extent does achieving such commitment require the management of emotion

(2006, 3500 words)

The paper examines the concept of the employees' commitment to customer service (CCS) in an organization focusing on the role of emotions in service delivery and the challenges of managing emotions and CCS. Areas of emotion management are singled out; types of commitment are identified.
 
   
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