P/PS/99. Dissertation. Work characteristics and their outcomes

The dissertation aims to investigate the outcomes of work characteristics (i.e. skill variety, role conflict, role ambiguity, etc.) and work related stress. Literature is reviewed on work organisational theories focusing on the Parker, Wall & Cordery’s model of work design and applying it to establish the link between work characteristics and job satisfaction, customer satisfaction and the transfer of knowledge. The study uses the methods of secondary and primary (questionnaires) data analysis. Conclusions are made about the value of the research findings in improving the quality of work.