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Other Papers on :TQM ƒ Total Quality management

Other Papers on :Hospitality

P/OM/56. TQM in hotel Days Inn and Quality Circles

(2005, 3000 words)

The paper offers a review of literature on total quality management (TQM), the dimensions of service quality, service quality goals in the hospitality industry, etc. The practices of a voluntary group Quality Circles and TQM within the Days Inn hotel are reviewed outlining quality models, discussing their application in Days Inn, and highlighting the reasons why TQM cannot be applied universally.
 
   
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