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Other Papers on :Singapore Airlines

Other Papers on :General Operations Management

P/OM/55. Operations management in Singapore Airlines (SIA)

(2004, 2000 words)

The paper reports on the successful practices in operations management in Singapore Airlines (SIA) using Four Vs (volume, variety, variation, visibility) analysis and discussing the components of quality service, the issues of planning and control, approaches to improvement, etc. Recommendations are made for SIAs further development.
 
   
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