P/OM/50. Supply chain management and customer service factor (CSF) at AEON
(2005, 4000 words)
The paper reports on the supply chain management and customer service in AEON Credit Service describing the companys background, the methods of Easy Payment Scheme(EPS) and E-card application, the uses of telecommunication technology, the ways to maximize customer satisfaction, the benefits of a long-term customer relationship for the retailer, AEONs SWOT characteristics, etc.
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