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Other Papers on :NHS

Other Papers on :TQM ƒ Total Quality management

P/OM/37. Management by objectives: case study of NHS

(2005, 5500 words)

The paper examines the implementation of the Total Quality Management (TQM) methodology in the UK National Health System (NHS) analysing the causes of NHS poor management. Theories on management by objectives (MBO) are reviewed; the weaknesses of the MBO approach highlighted by the problems in the NHS are discussed. The issues of collaborative participation, leadership and management training are addressed.
 
   
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