P/OM/23. Total Quality Management in NHS

This report aims to discuss and compare quality management philosophies and to discuss methodologies for measuring, monitoring, analysing and improving quality on the example of NHS. In recent years the NHS in the UK has come under criticism by the Audit Commission regarding the ineffective targets and measures used to monitor quality of service. Report aims to explore to what extent the statements of Deming (who was against targets as a means of improving quality) might explain this case and to describe an alternative approach to continual improvement based on knowledge and understanding, leadership and process analysis, in keeping with Deming's philosophy.