P/M/468. Strengthening of retention management in banking sector
(2005, 2000 words)
The paper examines the customer relationships strategy identifying the basic concepts of retention management and providing an overview of the US and UK banks practices in improving their service quality through a relationship chain. The importance of appointing a senior manager responsible for retention management is highlighted.
If you are ever dissatisfied with the services we
provide, we will try our very best to put the matter right. However, due to the nature of the products that are offered for
sale on this website, we have strict "no refund" policy.
All papers are for research and reference
purposes only! Copyright 2002-2008 Papers4You.Com All Rights Reserved.
Papers For You; Mile End Rd; London E1 4AQ UK