P/HR/26. Conflict Resolution in Work Teams. Conflict in work teams is inevitable but does not necessarily impact a teams performance negatively, and the successful use of teams can be the cornerstone of good management as long as constructive solutions are implemented along with open-minded communication within the group. Discuss.
(2003, 3700 words)
Conclusion: We have learned that conflict, although inevitable, has many origins
and that our ability to recognize the good from bad is a learned
skill. Conflict exhibits itself sometimes unexpectedly and has
many faces, even in the best teams, in the best of companies.
Our goal must be to recognize early, through self-assessment,
and avoid situations that lead to negative conflict, and at
the same time, be prepared to manage and/or diffuse it when
it cannot be avoided. Above all, good leadership, and team communication
skills are needed to overcome and facilitate the resolution
process.
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