P/HR/23. Within the service sector, focusing on the hotel industry how can work related stress and attitudes affect performance and commitment?

It has been demonstrated that work related stress and attitudes can affect performance and commitment in a number of ways. Firstly through absenteeism, which relates to the (P-E) fit, as the individual is using hiding away from work as a coping mechanism due to not being a suitable candidate for the position in hand. Secondly through lack of definition of roles within hospitality leading to role ambiguity or role over load (Michigan Model), and this can have drastic effects in a restaurant environment, related to efficiency of productivity. In order to begin to reduce the high levels of stress in these types of workplace, individual members of staff have to be addressed on their views of what they think their role in the organization consists of . Within large scale hotels the hierarchal structure of management should be re examined, in order to examine levels of effectiveness, and áin house help should be available to members of staff who feel they are under a great deal of pressure.