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Other Papers on :B2B E-commerce

P/EI/18. Cisco Systems

(2003, 3500 words)

This paper answers the following questions, cased on the Cisco case study: What lessons can be learned from the way Cisco has developed the CCO system? How has technology impacted upon the way Cisco has developed the CCO system? How has the implementation of the CCO system affected Cisco's relationships with their customers? Would you recommend any changes to the way the system is currently operating?
 
   
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