P/C/113. Dissertation. Groupware technologies: comprehensive review and case study

The dissertation investigates the use of software tools known as groupware technologies reviewing literature on the conceptual, functional and structural features of groupware, the history and current position of groupware as a support system in teleworking and business processes, its applications, advantages and disadvantages, the theory of team culture, etc. A case study of information systems (DSS) and information technology (groupware systems) in the Tesco supermarket chain is conducted using the company’s SWOT, PEST and Porter’s 5 forces analysis. Primary research (face to face interviews, questionnaires, and personal experiences) and secondary research approaches are used. Conclusions are made about potential capabilities of different types of groupware technologies.