P/B/771. Dissertation. Report on public services outsourcing

The dissertation investigates the issues of outsourcing public services in the UK reviewing its financial and historical background, theoretical definitions, etc. Cost analysis of outsourcing is conducted with reference to various groups within the public sector (white collar, blue-collar, two-tier workforce) highlighting the benefits of outsourcing, using Porter’s five forces model in analysing the outsourcing market, discussing the implications of private financial initiatives (PFI) for outsourcing public sector service provisions, etc. The application of the Business Process management (BPM) matrix in outsourcing analysis is discussed. Conclusions are made about the ways of achieving best value through outsourcing.