P/B/687. Dissertation. Outsourcing IT departments in public sector

The dissertation investigates the advantages and disadvantages of outsourcing for IT departments in public agencies. Literature is reviewed on the evolution, types, functions and risks of outsourcing, the issues of outsourcing technology, public sector outsourcing, etc. The analysis is based on secondary and primary research data using questionnaires and case studies of outsourcing strategies developed by IT managers from local government bodies. Conclusions are made about the role of management in outsourcing. Recommendations for further study are offered.