P/B/452. Dissertation. Benefits and disadvantages of IT outsourcing in SMEs

The dissertation aims to investigate IT outsourcing looking into the reasons behind it and analysing types, problems, strategies, advantages and disadvantages of IT outsourcing in SME. The study offers a review of literature on the use of information technology in organisations, outsourcing contracts, IT outsourcing in SMEs, IT system viruses, approaches to choosing IT outsourcing service providers, satisfaction evaluation, etc. Research methods include primary data collection (a questionnaire) and secondary data analysis of textbooks, magazines, journals and Internet web sites. Conclusions are made about the use of new IT systems by SME managers and the potential of IT outsourcing.