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Other Papers on :TQM ƒ Total Quality management

E/OM/15. Total Quality Management in Habib Bank Ltd

(2005, 2000 words)

The paper reports on the TQM (total quality management) in the Pakistani business group Habib Bank Ltd (HBL) outlining the following issues: the areas of TQM in HBL; the practices in customer relationship management (CRM); the banks strategy in human resource management (HRM) and its critical evaluation; recommendations about employee retention and development.



 
   
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