E/OM/11. Operations Management

Operations management can be divided into two parts, one of which is the operations management for manufacture, the other one is for service. These two parts are quite different due to the distinguish characteristics of service. In this essay, the differences between service and manufacture will be discussed, and the process and the strategies of the work of the service manager will be shown, finally, a conclusion will be drawn as the work of operations management in service environment is different and the managers should take advantage of the service operation strategies to do a more efficient work.