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Other Papers on :Organisational Effectiveness

E/OM/10. The cost of Quality

(2004, 3000 words)

This essay looks at explain what is cost of quality, the development and the importance for organizations. Compare and contrast the different works of quality gurus such as Juran and Crosby in connect of the cost of quality. Crosby's philosophy was 'quality is free' and Juran's was 'planning, organizational issues, management's responsibility for quality and the need to set goals and targets for improvement'. Are these ideas still useful now and identified the limitations for each guru's philosophy.
 
   
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