E/HR/74. Using Marks and Spencer analyse their approach to managing diversity through an appropriate model and evaluate the effectiveness of the model as an analytical tool
(2006, 885 words)
The paper reports on Marks and Spencer (M&S) relating their history and applying a theoretical approach to the recent changes in their clothing range. Lewin-Schein's change model is described; its effectiveness for M&S is evaluated commenting on the effects of introducing the Per Una range.
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