E/EI/29. Trying clothes online: proposal for Topshop
(2006, 3000 words)
The paper presents a proposal for Topshop website to improve their online flow by offering to try clothes online. Topshop's background is described; an overview of the UK clothing market is given; Topshop website is analysed focusing on the issues of customer satisfaction and giving recommendations about how to increase online sales.
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