E/B/37. Practices in performance management: balanced scorecard
(2005, 2500 words)
The paper investigates performance measurement practices at Park Cake Bakeries, a branch of Northern Foods, UK, reviewing the theory of Total Quality Management (TQM) and focusing on ËDemings wheel (balanced scorecard) and ROCE (return on capital employed). The features ideally needed for making strategic decisions are outlined; the benefits and drawbacks of the balanced scorecard are discussed.
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