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Other Papers on :Outsourcing

Other Papers on :International Business

E/B/119. Dissertation. Outsourcing of UK contact centers to India

(2006, 13 000 words)

The dissertation investigates the benefits and risks of offshore outsourcing of UK contact center businesses to India. The review of literature touches on the problems of offshoring and outsourcing, the attractions of the Asian markets, the background of the British contact center industry, etc. Research methods include collection and analysis of primary data (through interviews) and secondary data sources. Conclusions are made about the role of outsourcing for the UK economy. Recommendations are offered about effective outsourcing strategies.
 
   
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