The main aim of this report is to explore and analyze different aspects of operations management across different business units within Marks and Spencer PLC. The specific objectives that has helped achieve the main aim of this report include understanding how Marks & Spencer establishes its customer's requirements; how these requirements are translated into products and services; operational systems that facilitate this process; capacity planning, inventory, process layout, scheduling and project management techniques used; and the usage of monitoring and evaluating at the company.
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