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Other Papers on :General Operations Management

C/OM/37. Library: Service Management

(2006, 2700 words)

The report is aimed at producing an operations management report for a university library. The report is based on the Slack’s performance indicators i.e. Design, Planning, Control and Quality. It highlights the key issues in the management of library operations under the consideration of the needs of its intended market. The analysis has been based upon researcher’s own observation and academic theories in the field of operations management and service quality.
 
   
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