C/OM/36. Management of Quality

The paper begins with a brief overview of the evolution of the concept of quality before plunging into an analysis of the reasons behind the increased emphasis placed by organizations on the management of quality and different approaches towards it. This is followed by a review of the prevalent employee motivation theories and its relevance to a Managing Director of a supermarket chain in terms of policy changes to improve productivity of the employees. Finally, a general view of what is meant by ‘Organizational Culture’ is provided with general recommendations relevant to a company seeking to make a significant change to its organisational culture.