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Other Papers on :British Airways

Other Papers on :General Operations Management

C/OM/13. Improving operations at British Airways - BA

(2005, 2000 words)

The paper explores the improvement activities of BAs management, designed to make the operations more flexible and customer-focused. The paper reviews the content of improvement activates, discusses the factors that contributed to the successful implementation of improvements and considers certain flaws that reduced the effectiveness of the improvement program.



 
   
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