C/M/98. Conflict and Negotiations

The overall aim of the following report was to demonstrate the process of negotiations and ability to solve a conflict via this particular process. The report was to be supported by the real life example from writer's work place (restaurant) from point of view of observer but not a directly involved in action. The paper firstly presents brief overview of the analysed organisation- restaurant; analyses the problem, such as persuasion and unofficial talks in the restaurant; the structural approach of solving the problem as negotiations were examined; the official negotiations were critically discussed; and lastly brief conclusion upon the whole analysis is presented