C/M/743. Dissertation. Customer Loyalty and Brand Preference: The Case of Tesco

The dissertation examines the relationship between customer loyalty to Tesco and customer's choice of the company's own brands compared to non-own brands. Literature is reviewed on the theory of customer loyalty, branding, consumer behaviour, etc. Primary research is conducted in the form of a questionnaire from Tesco consumers using descriptive and inferential statistics in the analysis of the obtained data. Conclusions are made about customers' loyalty to the organisation's brand and their likelihood to purchase the company's own brand compared with competing, branded products.