C/M/588. Change Management: Using a Change Agent

The paper describes the nature and characteristics of organizational change. It defines the concept of a change agent describing the two types of change agents available to an organization, namely internal and external. The paper offers a review of literature on the use of external change agents for large scale change projects. The work details the advantages and disadvantages of both internal and external change agents with an intensive literature research along with a conclusion on the statement 'The best way to manage any large scale organizational change is to use a change agent or change consultant'.