C/M/471. Easy Moves: Mobile Phones Implementation issues

This paper examines staff issues of mobile phones and PDAs implementation in Easy Moves. Possible staff roles and responsibilities changes, complex features of phones, alienation of staff in the planning stages, possible job losses and interfering implementation with staff holiday are identified as staff concerns. For each of the issue, a solution is provided. Good change management techniques, training, communication, reward and staff involvement are identified as part of the solution.