C/M/437. Usability of Intranets in Knowledge Management

This report has been aimed at providing an analysis of applicability and usability of technology to mediate knowledge sharing and knowledge management within organizations across different industries. The core of this report has been the conclusions drawn by Sue et al (2001; p.97) based on their study of Eurobank where intranets ironically created 'electronic fences' rather than integrating individuals across the bank. In order to achieve the aims of this report, it has been divided into two parts. First part provides a critique on the conclusions drawn by Sue et al (2001), where as the second part highlights the successful use of technology and intranets by other organizations like Nokia, GlaxoSmithKline and IBM, not only to facilitate the process of sharing explicit knowledge across the organization, but also the tacit knowledge of the employees.