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Other Papers on :Marks and Spencer

Other Papers on :Change Management

C/M/424. Change Management: The Case of Marks and Spencer

(2007, 4800 words)

This paper examines change management at M&S following the problems that the company underwent in 1999. In assessing this situation, the paper is divided into a number of sections. First, the change context and nature of change are discussed. Next, Balogun and Hailey's (2004) change kaleidoscope is used to assess the change process. Third, the affect of the change process on M&S employees is discussed. Finally, the effectiveness of the change process is addressed. This paper would be useful for anyone interesting in change management and organizational failure and recovery.
 
   
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