C/M/413. Organisational commitment in a service firm
(2007, 4700 words)
The paper critically reviews the importance of organisational commitment for a service firm. The discussion is split into several sections. The first section reviews the existing literature in order to define the notion of organisational commitment and identify its role and impact on the firm's operations. The second section reviews the number of organisational issues related to organisational commitment. The issues of concern are change and its impact on organisational commitment, the role of cultural setting, the role of age and the importance of commitment for developing learning potential of an organisation
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