The report critically analyzes and synthesizes best practice in relation to various tools used to map and share existing knowledge within an organization. It looks at there case studies of Nokia, GlaxoSmithKline (GSK) and International Business Machine (IBM). The report has been divided into three major parts, first part deals with the business overview of each company, second part looks at the KM strategy and process adopted by each company and lastly with the help of appropriate literature these strategies and process have been evaluated.
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