C/M/272. Managing Change Ï why do some managers find it difficult to manage change? (Case of Marks and Spencer)

This paper identifies theory relating to the management of change. It has been found that today all organisations are operating in increasingly turbulent and changing environments and that managers have to make decisions as to how best to structure their organisations to make best use of the resources and meet the demands being put upon them. Key to any organisational change seems to be an understanding of the beliefs and values of the people working in the organisation and how the change process is then managed. The literature has revealed that organisations need to be continually analysing the environment in which they operate through PESTLE and SWOT analysis, enabling them to understand how they need to change. The most difficult aspect of an organisation to change is the culture, i.e. the system of beliefs, behaviours and values that are held by the people within the organisation. It has been found that change is best tackled once the organisation has developed leadership skills within its people.