C/M/203. Role and Competences of External Agents during the Process of Organisational Change

This report concentrates on role of external agents of change (external consultants) and their competences as well as brief overview of process of change, resistance to change and contemporary challenges faced by the change agents. The paper identifies 5 symbolic roles and relevant competences, which can be undertaken by change agents during the process of change. Finally, the report cites an example of merger between Wal-Mart and ASDA, describing the different stages of the merger and roles of facilitators and other parties involved in this process.