C/M/130. A case study on organisational change: why change initiatives succeed and fail: case of NHS

This paper examines organisational change using a case study to help illustrate why change initiatives succeed and fail, focusing on those elements that an organisation must take into account when implementing change. It highlights that successful change requires an organisation to address the §whole system rather than implement isolated policies and practices that fail to achieve cultural change. Areas discussed include organisational change theory, transactional and transformational leadership, employee resistance to change, managerial values and rationality, psychological climate and work relations, and culture.