C/HR/275. Dissertation. Investigation into Leadership Aspects to Improve Customer Service: Case Study of Rodos Palladium Hotel

The dissertation investigates theoretical and practical approaches to leadership and management conducting a case study of employee performance at Rodos Palladium Hotel (RPH). Literature is reviewed on the theories of leadership and motivation; research methodology includes focus group analysis using secondary data and primary data obtained through interviews with employees and managers of the hotel. Conclusions are made about the areas that need improvement in RPH in order to better motivate their employees and achieve competitive advantage. Recommendations are suggested about employment relationships, communication in the workplace, understanding human nature and employee needs.