C/HR/274. Dissertation. Improvement of Quality Services and the role of Human Resource Department in the Banking Sector
(2007, 10 200 words)
The dissertation offers a review of business excellence literature highlighting that there are very few attempts to rationalize the processes with the help of HR function by underpinning it to a theoretical base. It has been estimated that HR plays a vital role in business excellence. The impact of HR function on creating business excellence in banking sector is investigated. Findings present in-depth analysis of the Natwest and Royal Bank of Scotland merger and post merger integration.
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