C/HR/214. Dissertation. Assessing the adequacy of training and development strategy of HM Custom & Excise within employees perspective

The dissertation investigates the views of the employees on the state of learning environment within the organisation assessing whether training and development (T&D) initiatives match with their individual needs and with organisational objectives. The review of literature touches on the origins and models of T&D, organizational knowledge, training in public organisations, vocational education, etc. The research is conducted within the phenomenological paradigm using qualitative methods based on secondary and primary data collection through semi-structured interviews and questionnaires among HM Customs & Excise employees. Recommendations are suggested for practitioners and academics about the ways to increase the effectiveness of HR T&D strategy.