C/HR/191. Dissertation. Human Resource Management: Perception and Attitude toward Leaders. Case Study of McDonald's in Taiwan

The dissertation aims to find the acceptable characteristics of leaders in McDonald's in Taipei, Taiwan. The research focuses on finding the factors that influence subordinates to take orders and follow the instructions of supervisors. The study uses McDonald's as a case study. The researcher invites 25 counter and floor-level staffs of McDonald's in Taipei to take part in a focus group interview. The respondents have enough in common, but they do not know each other. All of them work for McDonald's for over a year. The research results show that there are several factors affecting the way in which subordinates perceive about supervisors. These factors include flexibility, supervisory expertise, work experience, age, gender, personality and level of education. The further research into the topic should extent the concept and findings of this study to non-Chinese societies.