C/HR/189. Master's Dissertation. Business Process Outsourcing (BPO) and Human Resource Management

It has been highlighted by the literature that globalization and internationalization of the business has rapidly changed the business structures, which is primarily fuelled by the desire to cut costs. Business process outsourcing (BPO) is the strategic use of outside resources to perform activities that have traditionally been handled and performed by internal staff with the help of firm's internal resources. It can therefore be suggested that it is a management strategy, where firms outsource their significant non-core functions to specialized service providers in order to gain cost efficiencies and quality effectiveness. The research has been concentrated on BPO and its impact on the human resource management within firms.