C/HR/114. How has Human Resource Management changed in the last decade? Analyse several businesses (examples from the airline and automobile industry, General Electric, Disney, Quantum, Vodafone, Deloitte and two companies in China.)

This work looks at Human Resource Management practices from the beginning of the 1990s onwards. What is HRM? What is soft and hard HRM? Which are the five different HRM models? Have HRM practices changed? If so, how? This work attempts to answer these questions with reference to examples from the airline and automobile industry, General Electric, Disney, Quantum, Vodafone, Deloitte and two companies in China. Particular reference is made to how important more employee focused HRM practices are, to the service industry.