C/F/331. Management's focus should be on increasing shareholder value: analysis of good and bad practice within financial industry

The paper looks at the issues of corporate social responsibility (CSR) facing global financial services. CSR theories are reviewed with the focus on shareholder and stakeholder theories; the interests of the principal stakeholders in financial markets are discussed including those of individual customers, corporate customers, regulators, government, etc. Good and bad practices in financial services are described arguing the need for a new integrated approach to shareholder value.