C/B/888. Marketing Mix and Value Chain analysis of British Airways
(2008, 6000 words)
The paper presents a case study of British Airways (BA) examining the company's value and conducting their Porter's value chain analysis. The key marketing concepts (4Ps) are described; academic literature related to relationship marketing is reviewed and applied to the BA practices. The implementation of the Six Sigma system to create value is discussed; the issues of HR management in are addressed highlighting the benefits of Six Stigma to BA.
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