C/B/829. How can the outsourcing of information systems be managed to deliver real business benefits rather than be treated simply as a cost-cutting exercise?
(2007, 2900 words)
The paper examines how firms can manage IS outsourcing arrangements to achieve strategic benefits rather than simple cost savings. A literature review of IS outsourcing is provided focusing on how to manage IS outsourcing partnerships effectively and highlighting the importance and accompanying risks. The cases of DuPont and its IS outsourcing venture with Accenture and CSC are used as examples of poor IS outsourcing management.
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