C/B/676. Report on Human Resource, Operations Management and Information Management functions at Marks & Spencer Group Plc

Far from its dismal performance in the late 1990s, Marks & Spencer is experiencing a good recovery. But with Tesco, ASDA and Arcadia Group already encroaching on its core marketÐUK; M&S must change its marketing mix over the next five years to meet the needs of its customers. Can marketing mix alone sustain its recovery? Definitely not! This report advances ways the Company can optimise its human resource, operations management and information management functions in order to win the competition. Report answers the following questions: Discuss how the marketing mix of Marks and Spencer plc might need to change over the next five years to meet the needs of its customers. "Soft" or "Hard" Approach to Human Resource Management is The Right One for the Managers of a Retail Business to Adopt. Your Response to this should be in the Context of Marks and Spencer Plc. Ways in which effective operations management can help a retailing business such as Marks and Spencer plc to improve its financial performance. With reference to motivational theorists, discuss the best way to motivate employees in a retail business such as Marks and Spencer plc. Ways in which effective information management can benefit a retailer such as Marks and Spencer plc.