C/B/214. Case Study Analysis: ?Unravelling a profession: the case of engineers in British regional electricity company

The paper critically analyses the following case study: ?Unravelling a profession: the case of engineers in British regional electricity company (Coastline Electric). The analysis has been based on the issues of power and control in the case study. In the paper has been used the concepts, theories and tools of analysis learned from the literature review to explain the case study and to support and deepen the analysis of it. The paper critically discusses the change process, the change of organisational culture and its impact on power shift, the lost opportunities of TQM and other determinants of power shift. At the end some recommendations for improvement have been outlined